Add a “Create maintenance” quick action button in the alert view, similar to the existing “Create incident” button, so users can create maintenance windows directly from an alert with a single click.

Current State:

As a customer would like to streamline the flow from an alert about a planned change or deployment to creating a maintenance window that suppresses noise and reflects that planned work.

Today, the alert view provides a built‑in “Create incident” action, but there is no equivalent “Create maintenance” button. Creating a maintenance window currently requires navigating away from the alert to the Maintenance section or relying on API/webhook automation.

• Alert details page includes a “Create incident” button as a built‑in quick action.

• There is no native “Create maintenance” action in the same area of the UI.

 

Proposed Future State:

Add a “Create maintenance” quick action to the alert view, ideally:

• Placement

• Shown in the same area as “Create incident” on the alert details page.

• Behaviour

• When clicked, open a Create maintenance window dialogue or page.

• Pre‑populate fields, where possible, from the alert context, for example:

• Service(s) linked to the alert, if available.

• Start time defaulted to “now” (or from alert time).

• Duration/end time using a sensible default (e.g. 30–60 minutes) that can be adjusted.

• Description/title seeded from the alert summary (e.g. “Maintenance – <alert summary>”).

• Allow the user to review and edit all settings before confirming.

 

Alternative (e.g. Third Party Plugin):

• Maintenance windows can currently be created by:

• Navigating to the Maintenance page in the product:
  https://abc.atlassian.net/jira/settings/products/ops/maintenance 

• Calling the Maintenance REST API (e.g. from a webhook/automation):
  POST /v1/maintenances – The Jira Service Management ops REST API