Current state:

• When an action is required from the assignee and a comment is added, the system does not consider:

• • The content/details of the comment, or

• • Who added the comment (e.g. assignee, reporter, customer, internal user).

• As a result, the plan/action is automatically marked as completed (checked/ticked) and the workflow moves to the next step, even if:

• • The comment is just a question or clarification, or

• • The comment was not added by the responsible assignee.

Proposed future state:

• Introduce capabilities to:

• • Evaluate comment details (e.g. detect if it’s a confirmation, approval, or completion note vs. a question or clarification).

• • Identify who added the comment (assignee vs. other roles such as reporter, customer, or collaborator).

• Use this information to:

• • Only mark the action as completed when the comment meets defined criteria (e.g. added by the assignee and matches a “done/approved” pattern).

• • Keep the action open or flag it for review when the comment does not meet those criteria.