Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1847

Ability to share Service Desk Automation rules between Service Desks

    XMLWordPrintable

Details

    • Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Automation
    • None
    • 0
    • 7
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We have a number of Service Desks, some of which use a common workflow and essentially behave in the same way.

      It would be great if it was possible to either share or import Automation rules from a different service desk, as in our setup most of the rules will apply to most of our desks, and making them from scratch each time is time consuming and could be a maintenance nightmare if we ever need to modify the rule.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              6c8e2aa384e8 Oliver
              Votes:
              30 Vote for this issue
              Watchers:
              20 Start watching this issue

              Dates

                Created:
                Updated: