Current State

At this moment, only site administrators can delete portal-only customer accounts from their JSM instances.

Proposed Future State

Portal-only customers should be able to delete their own portal-only customer accounts from the desired sites, without needing to contact a site admin.

Why is this required?

Consider an example where a customer has created a portal-only account on a JSM instance where self-signup was available. If they later want to delete this account, they must reach out to the site admin. If, for any reason, the site admin does not respond or does not assist, the account cannot be deleted and the customer's personal information remains on that instance indefinitely.

From a data privacy and GDPR compliance perspective, customers should have a self-service way to delete their own portal-only accounts (and associated personal data) from specific sites, if required. Relying solely on site admins to perform this action creates unnecessary friction and risk.

Alternative (e.g. Third Party Plugin)

n/a.
Even Atlassian Support/GDPR team can't help in deleting the portal only customer account unless site admin approves.