Current State:

In the Jira Service Management Cloud ChatOps Slack integration, acknowledging an alert via the "Acknowledge" button currently sends a private confirmation to the user and does not update the original message in the channel. This makes it hard for the responders and the wider channel to see whether an alert has already been acknowledged or not, leading to duplicated effort and avoidable escalations/wake-ups.

Proposed Future State:

When the user clicks "Acknowledge", on the original Slack message in the channel it should reflect the new status to everyone (e.g. update text/attachments.  Disable or replace the button, add "Acknowledged by at ", and/or change message styling). • The update should be applied to the existing message (not a separate follow-up message), so the alert thread remains the single source of truth.

Alternative (e.g. Third Party Plugin):