Link incident feature doesn't retrieve incidents that have a work item type name different than [System] Incident

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • Component/s: Operations - Alerts
    • None
    • 2
    • Severity 3 - Minor
    • 3

      Issue Summary

      Link incident feature doesn't retrieve incidents that have a work item type name different than "[System] Incident".

      Steps to Reproduce

      1. Create a new custom work item type
      2. Create a new request type and make sure it's under the Incidents work category using the newly created work item type on the first step.
      3. Create a new work item using this request type and work item type.
      4. Go to your site's alerts page using the following URL by updating your site name:
      5. Select an existing alert or in case you don't have any, create one and select it. After selecting it click on the * Link incident* button.

      Expected Results

      The incident work item you just created should appear as an option to be linked.

      Actual Results

      The incident work item isn't retrieved as it uses a custom work item type name.

      Workaround

      Currently there is no known workaround for this behavior other than making sure all your incidents use the "[System] Incident" work item type name.

              Assignee:
              Unassigned
              Reporter:
              Vitor Maldonade
              Votes:
              3 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: