Residual Team Membership Entries Cause Alerts to be Sent to Removed Users

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: High
    • Component/s: Operations - Alerts
    • None
    • Major

      Issue Summary

      When a user is removed from an Atlassian/Operations Team, residual team membership entries are not fully cleaned up. As a result, alerts continue to be routed to users who are no longer members of the team.

      Steps to Reproduce

      (The behaviour might not be replicable on-demand)

      • Create or identify an existing  Atlassian/Operations Team and add User A as a team member.
      • Configure an alerting/routing setup that sends alerts to this team (e.g., escalation policy, routing rule, or notification rule targeting the team).
      • Trigger an alert and confirm that User A receives notifications as expected.
      • Remove User A from the Atlassian/Operations Team (using the standard UI / team management flow).
      • Trigger another alert that targets the same team.
      • Observe the users who receive the alert.

      Expected Results

      • After User A is removed from the Atlassian/Operations Team, User A should no longer receive any alerts routed to that team.

       

      Actual Results

      • User A, who was previously removed from the Atlassian/Operations Team, continues to receive alerts that are routed to the team.

      Workaround

      For each affected user who continues to receive alerts after being removed from a team:

      • Re‑add the user to the affected Atlassian/Operations Team.
      • Manually remove the user from the team again via the standard team management UI.
      • Confirm that the user no longer appears in the team membership and no longer receives alerts when new alerts are routed to that team.

            Assignee:
            Unassigned
            Reporter:
            Jigar Solanki
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              Created:
              Updated: