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Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: Operations - Alerts
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None
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Major
Issue Summary
When a user is removed from an Atlassian/Operations Team, residual team membership entries are not fully cleaned up. As a result, alerts continue to be routed to users who are no longer members of the team.
Steps to Reproduce
(The behaviour might not be replicable on-demand)
- Create or identify an existing Atlassian/Operations Team and add User A as a team member.
- Configure an alerting/routing setup that sends alerts to this team (e.g., escalation policy, routing rule, or notification rule targeting the team).
- Trigger an alert and confirm that User A receives notifications as expected.
- Remove User A from the Atlassian/Operations Team (using the standard UI / team management flow).
- Trigger another alert that targets the same team.
- Observe the users who receive the alert.
Expected Results
- After User A is removed from the Atlassian/Operations Team, User A should no longer receive any alerts routed to that team.
Actual Results
- User A, who was previously removed from the Atlassian/Operations Team, continues to receive alerts that are routed to the team.
Workaround
For each affected user who continues to receive alerts after being removed from a team:
- Re‑add the user to the affected Atlassian/Operations Team.
- Manually remove the user from the team again via the standard team management UI.
- Confirm that the user no longer appears in the team membership and no longer receives alerts when new alerts are routed to that team.