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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: Incoming Email - Mail Handlers
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None
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1
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Severity 3 - Minor
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2
Issue Summary
JSM incoming mail handler Connectivity logs display dozens of "com.microsoft.graph.core.ClientException: Error during http request" errors
and Less occurances of
Could not retrieve access token for connection [130]
However, the connection successfully connecst a minute later.
We don't know which one causes an major outage vs a temporary glitch. It is very confusing and causes panic.
Steps to Reproduce
Not reproducible all times
Configure a Custom Service Desk Email Handler
Wait for a few hours
Check the connectivity logs
Expected Results
If there is no problem, then these errors should not flood the logs.
Actual Results
The logs are filled like this
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available