Incoming Email handler connectivity logs has Error during http request Errors

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    • 1
    • Severity 3 - Minor
    • 2

      Issue Summary

      JSM incoming mail handler Connectivity logs display dozens of "com.microsoft.graph.core.ClientException: Error during http request" errors
      and Less occurances of
      Could not retrieve access token for connection [130]

      However, the connection successfully connecst a minute later.

      We don't know which one causes an major outage vs a temporary glitch. It is very confusing and causes panic.

      Steps to Reproduce

      Not reproducible all times
      Configure a Custom Service Desk Email Handler
      Wait for a few hours
      Check the connectivity logs

      Expected Results

      If there is no problem, then these errors should not flood the logs.

      Actual Results

      The logs are filled like this

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Aditya M
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              Created:
              Updated: