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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Operations - Routing Rules & Escalation Policies
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None
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1
Current State:
At this time, it isn't possible to configure a routing rule to be executed only in a period of the year. For example from Jan to Jun.
The configured routing rule will apply to all periods, and needs to be manually modified.
Proposed Future State:
It would be great if it's possible to configure the routing rules for specific periods/seasons.