Running an Import for Data Manager when there are a large number of Saved Searches causes an error

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      Engineering have confirmed that this issue is only surfaces due to a 60 second time-out.  Behind the scenes all Saved Searches are correctly computing over the next 5-10 minutes (depending on the number of saved searches).  Please wait 5-10 minutes for the saved searches to complete calculating.

      Once we are out of the Christmas period change freeze, the team can implement a change.

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      Engineering have confirmed that this issue is only surfaces due to a 60 second time-out.  Behind the scenes all Saved Searches are correctly computing over the next 5-10 minutes (depending on the number of saved searches).  Please wait 5-10 minutes for the saved searches to complete calculating. Once we are out of the Christmas period change freeze, the team can implement a change.

      Issue Summary

      An error appears on screen when running the import if there are a large number of saved searches (eg > 100).

      Steps to Reproduce

      1. In the Data Manager instance, have a large number of Saved Searches (eg > 100)
      2. Run the Data Manager import
      3. An error appears on the row Calculate Saved Searches -> Failed....
        Error getting Calculate Saved Searches data. <html><head><title>504 Gateway Time-out</title></head>
        <body>
        <centre><h1>504 Gateway Time-out</h1></centre>
        </body>

      Actual Results

      Error displayed onscreen (as per attachment) on the Import screen against the Calculate Saved Search row with a status of Failed. 

      Expected Results

      No error should appear.  The line item should not say Failed.

      Workaround

      Allow 5-10 minutes before relying on any Saved Search.  Data Manager will continue to calculate these in the background.  Behind the scene's, Data Manager will correctly continue to calculate the saves searches.  The error is simply timing out on screen.  The Saved Searches will be calculated as expected.

        1. Screenshot 2025-11-11 at 12.24.25 PM-1.png
          Screenshot 2025-11-11 at 12.24.25 PM-1.png
          85 kB

            Assignee:
            Unassigned
            Reporter:
            Karyn Findlay
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              Created:
              Updated: