Issue Summary

When using exact training phrases as the first message in the AI conversation, the intent matching works as expected.

When training phrases are used after AI Answers is activated, intent matching is not working as expected

Steps to Reproduce

1. Start a converstaion and have the Virtual Agent provide an answer based on AI Answers first
2. On the "Did this resolve your issue?" prompt select "No"
3. Enter a exact training phrase from an intent

Expected Results

Intent is matched

Actual Results

Intent is not matched as expected

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available