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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Forms - Attachments
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None
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1
Issue Summary
When using forms with an attachment field, creating an automation rule to compare the attachment file name with existing attachment names does not always evaluate correctly and may fail to retrieve the form's attachment name.
Steps to Reproduce
- Setup automation to {{smartvalues{}}} condition compare
- Setup a simple form with attachment field linked to a request type.
- Populate the request type and the attachment field with a field key.
- Output the issue.forms.formTemplateID.AttachmentFieldkey.name
Expected Results
The form attachments name should be retrieved when using a smart value in a compare condition.
Actual Results
Forms attachment name is not retrieved when using a smart value in compare condition. Sometimes the forms attachment name is retrieved. This leads to failed compare conditions.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available