Updating 'Stakeholders'/'Service Owners' value in Services or create a new Service doesn't update Assets Services Schema

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    • 5
    • Severity 3 - Minor
    • 36
    • Warranty

      Issue Summary

      Updating 'Stakeholders' value in Services doesn't update Assets Services in the first update.

      Steps to Reproduce

      1. Go to Service desk project >> Operations >> Services 
      2. Open any service >> update 'Stakeholders' value
      3. Go to Assets >> "Services" object schema >> verify the change in the 'Stakeholders' value for that service ----> No change is reflect.
      4. Go back to Services, re-save the service as it it.
      5. Verify in Assets now, 'Stakeholders' value is updated.

      Expected Results

      The Assets Services object schema reflect the change in the Stakeholder in the first update itself. 

      Actual Results

      No change in the Services attribute's values is found in the Assets.

      Workaround

      At the moment, re-saving the service from the Services UI from the Service desk project, updates the Assets Services attribute's values for the service.

      Note : The same issue happened when creating a new Service , the new Service doesn't get update in Assets

              Assignee:
              Unassigned
              Reporter:
              Anchal Chopra
              Votes:
              6 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated: