Issue when escalating VSA conversation with required fields.

XMLWordPrintable

    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: JSM Chat
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      Issue when escalating VSA conversation with required fields. 

      Steps to Reproduce

      1. Create a VSA Chat from teams.
      1. Make sure there is a required column set in the request type.
      1. Then try creating a ticket through VSA, we should see Unable to reach app. Please try again. in the modal.

      Expected Results

      No error should popup

      Actual Results

      We get error "Unable to reach app. Please try again." on teams and the work item gets created.

      Workaround

      Remove, required field from the request type.

            Assignee:
            Unassigned
            Reporter:
            Iliyas Ahemad Siddiqui
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated: