Automation is not fetching values when an asset custom field is updated by automation using Work Item Created Trigger

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    • 2
    • Severity 3 - Minor
    • 13

      Issue Summary

      If an automation rule is triggered by the “work item created” event and attempts to use the value of a custom field that was updated by Automation, it is unable to retrieve that value.

      Steps to Reproduce

      1. Create two simple automation rules with Work Item created trigger
      2. First rule should update an Asset custom field
      3. Second rule should print the value of the asset custom field updated by the first rule
      4. Check the log action of second rule where the value is not printed/fetched

      Expected Results

      Automation is able to retrieve values updated by Automation

      Actual Results

      Automation is not logging the value

      Workaround

      Use Field value changed trigger which works as expected.

              Assignee:
              Unassigned
              Reporter:
              Samriddhi Saumya
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: