We request the ability for agents to assign ratings to customers directly from the agent view. These ratings, along with other behavioral metrics, should be stored as customer attributes. This enhancement will enable more comprehensive customer profiling and facilitate advanced reporting and automation.

In the agent survey form, we would like to capture and store the following details as customer attributes, making them accessible for use in JQL queries, automation rules, and for reporting:

• Number of tickets opened by the customer

• Number of tickets with no response from the customer

• Types of tickets raised by the customer, along with their frequency

• Total points or ratings received from agents

• The ability to add and track additional behavioral metrics as needed for customer scoring