Issue Summary

When Proforma locked custom fields (e.g., Total forms, Locked forms, Open forms) stored in a non-English language in the site, exporting “XLSX (Form Data)” using JQL, it produces a blank file. When those fields are in English, the export contains data.

Steps to Reproduce

• Go to Settings > Work items > Custom fields.
• Confirm ProForma locked fields are displayed in a non-English language:

Total forms
Locked forms
Open forms

• Go to Work Items > View all work items.

• Run a JQL that returns issues with forms, for example:

• • project = <KEY> 

• Click Export > Export XLSX (Form Data).

• Open the downloaded file.

Expected Results

• The XLSX (Form Data) export contains the form data for the filtered issues.

• Export should not depend on the display language of Proforma locked fields.

Actual Results

• The exported XLSX (Form Data) file is blank/empty for the same set of issues.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available