Issue Summary

Requests created through Slack intermittently don't sync comments from Slack to JSM if request type is not configured to the Agent channel.

Comment added in JSM work item is added to Slack

Comment added in Slack thread isn't added to JSM work item.

Steps to Reproduce

1. Configure Slack integration through Assist in Project Settings > Channels > Chat;
2. Add multiple request types to request channel and left some of them off agent channel
3. Create a JSM issue through Slack, using one of the request types that is not added in agent channel
4. Add a message to the thread in which item was created
5. Intermittently the message won't be added as a comment to the item that was created in step 3 above

Expected Results

The message should be added as a comment to the just created item.

Actual Results

Intermittently the message won't be added as a comment to the item that was created; all comments manually added to the work item though are added as a message in Slack thread.

Workaround

Add missing request type also to agent channel.