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  1. Jira Service Management Cloud
  2. JSDCLOUD-17962

Time to first response - % Met displays wrong average on Report.

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
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      Issue Summary

      The report for Time to First response - % Met displays wrong average on Reports

      Steps to Reproduce

      1. Create a report using Time to First response - %Met as the chosen series
      2. The percentage shown on the average percentage is wrong.

      Expected Results

      To show the right calculated value of the average chosen.

      Actual Results

      As we can see on the examples attached, the calculation does not match right results

      Workaround

      There is no workaround

        1. Captura de Tela 2025-11-04 às 17.05.07.png
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          Filipe Castro
        2. Captura de Tela 2025-11-04 às 17.05.25.png
          101 kB
          Filipe Castro
        3. Desktop support graph.png
          62 kB
          Filipe Castro

              Unassigned Unassigned
              161459d1fea4 Filipe Castro
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                Created:
                Updated: