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  1. Jira Service Management Cloud
  2. JSDCLOUD-17947

VSA does not consider a field inside Forms

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    • Resolution: Unresolved
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      Issue Summary

      When you have attached a field in the forms, and also mapped into intents in Ask for information node, then the field value does not get auto populated.

      But if the field is in request type and not in any of the explicit forms, it gets filled automatically.

      Expected Results

      The field should be auto populated even if the field is in forms.

      Actual Results

      Field's value is empty

      Workaround

      NA

              Unassigned Unassigned
              a659ba5f9161 Akriti Gupta
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                Created:
                Updated: