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  1. Jira Service Management Cloud
  2. JSDCLOUD-17943

Inaccurate search results while linking Confluence space in a JSM project

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      Issue Summary

      Unable to search Confluence spaces when the space name has a space in its name. For e.g., "IT Teams".

      Steps to Reproduce

      1. Go to JSM project > Project Settings > Knowledge Base, and then click on link space. 
      2. In the drop-down menu, try searching any existing spaces. For e.g., IT Teams
      3. If we type "IT Teams", it shows "No Options".
      4. If we type IT, it shows the the Confluence space but along with other spaces which doesn't have any relevance with the searched Confluence space.
      5. However, if we search for Teams, it shows the the correct results.

      Replication Video
      Troubleshooting Confluence Space Search Issues in JSM Project

      Expected Results

      • If we search for "IT Teams", it should show the correct Confluence space instead of "No Options".

      Actual Results

      • If we search for "IT Teams", it shows "No Options"

      Workaround

      Workaround 1:

      • Search for "IT" and look for the correct confluence space in the list.

      Workaround 2:

      • Search for "Teams" and it will show the correct Confluence space.

              Unassigned Unassigned
              46bc1338156a Nishanto Das
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                Created:
                Updated: