Issue Summary

When a form containing a Radio Button field is added directly from the work item view (agent view), the field’s default value (configured in the form builder) is not preselected if the field is linked to a Jira custom field.
The same form shows the default value correctly when linked to request form via the customer portal (Request Form).
This forces agents to manually select values for each option.

Steps to Reproduce

1. Create a form that includes a Radio Button field.
2. Link the Radio Button field to a Jira custom field.
3. In the form field settings, set and save a default option for the Radio Button field.
4. Save the form and add it directly to an existing work item from the work item/agent View using “Add form.”
5. Observe the Radio Button field in the form on the work item.
6. For comparison, associate the same form with a Request Type and open it via the customer portal as a Request Form.
7. Observe the Radio Button field in the portal form.

Expected Results

• The Radio Button field’s default option is preselected in all contexts:

• • When the form is added via work item View (agent view)

• • When the form is added in Request form (portal view)

Actual Results

• Work Item View (agent view): Default value is not preselected for the Radio Button field when the field is linked to a Jira custom field.

• Customer portal (Request Form): Default value is correctly preselected.

Workaround

• Add the form to a Request Type and have customers complete it via the portal (default is respected).

• Use a Radio Button field that is not linked to a Jira custom field and set a default there.