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  1. Jira Service Management Cloud
  2. JSDCLOUD-17936

Suspended user in Opsgenie is invited to JSM after migration to JSM Operation

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      Issue Summary

      If a user is suspended in Opsgenie (with no licence to JSM or Opsgenie) and the migration to JSM Operation is completed, the suspended user automatically gets invited and access granted to JSM.

      Steps to Reproduce

      1. Add a user to an on-call schedule in Opsgenie.
      2. Delete user from Organisation. (User becomes suspended in Opsgenie as the user cannot be deleted due to them being part of an on-call)
      3. Complete the Opsgenie to JSM migration.

      Expected Results

      If a user is in suspended state in Opsgenie and does not have a licence for either Opsgenie or JSM, then this user should not be invited and given access to JSM once the migration is complete

      Actual Results

      If a user is in suspended state in Opsgenie and does not have a licence for either Opsgenie or JSM, this user is invited and given access to JSM once the migration is complete

      Workaround

      Manually delete/ remove the user again.

              Unassigned Unassigned
              ad7c4ffcfed3 Sean Suwal
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                Created:
                Updated: