Issue Summary

When trying to search a string containing special characters (colon, backslashes, etc) within the operations audit log, we're prompted to the following error message:

Logs aren’t available at this timeWe are unable to load logs at this time. Please reload your page or navigate to another page. 

Steps to Reproduce

1. Visit your site's operations audit log:
   • https://yoursitename.atlassian.net/jira/settings/products/ops/jira-service-management-audit-logs
2. Search for a string containing special characters.

Expected Results

The search succeeds and returns related values.

Actual Results

The search fails with the error message present in the bug's issue summary section.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available, however you may need to search the audit logs without using special characters or by surrounding your string using double quotes.