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  1. Jira Service Management Cloud
  2. JSDCLOUD-17909

Intent with high number of steps causes error while saving (HTTP 413 - Content Too Large))

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      Issue Summary

      Intent with high number of steps causes error while saving. Browser logs shows the error is HTTP 413 (Content Too Large).

      This is due to a security restriction in the backend - maximum allowed size for the configuration is 500KB.

      Steps to Reproduce

      1. Create an intent with a high number of steps (multiple 'Offer Choices' steps, automation rules, send web request, etc.), so that the total size of the intent crosses 500 KB.
      2. At a specific point, the 'Save' option either doesn't work, or greyed out.
      3. On the same page - all intent related actions such as Add/Edit/Delete a Step, etc. won't work as well until the page is refreshed.

      Expected Results

      The intent should be saved successfully.

      Actual Results

      Browser Console logs shows this error: HTTP 413 - Content Too Large.

      Workaround

      No workaround at the moment. The only option is to create a new intent with lesser number of steps.

              Unassigned Unassigned
              66a036c522da Makesh Sundar
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                Created:
                Updated: