JSM Sandbox sites created after 7th October, 2025 does not have "Customer and organization profiles", "Product and entitlements" & "Developer escalations" in Features setting under Project Settings

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    • Minor

      Issue Summary

      JSM Sandbox sites created after 7th October, 2025 for parent JSM sites created before 7th October, 2025 does not have "Customer and organisation profiles", "Product and entitlements" & "Developer escalations" in Features setting under Project Settings

      Steps to Reproduce

      1. Have an JSM site created before 7th October, 2025
      2. Create a JSM sandbox site.
      3. Create a JSM Project
      4. Navigate to the newly created JSM Project settings.

      Expected Results

      The sandboxed site created base on a JSM site created before 7th October, 2025 have "Customer and organisation profiles", "Product and entitlements" & "Developer escalations" in Features setting under Project Settings

      Actual Results

      The sandboxed site created base on a JSM site created before 7th October, 2025 does NOT have "Customer and organisation profiles", "Product and entitlements" & "Developer escalations" in Features setting under Project Settings

      Workaround

      Currently there is no user actionable workaround for this behaviour. Customers on subscription tiers can contact technical support to re-enable the missing settings in their sandbox. 

            Assignee:
            Unassigned
            Reporter:
            Stephen Chan
            Votes:
            1 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated: