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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: Customer Portal - Customisation & Configuration
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None
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5
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Severity 3 - Minor
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7
Issue Summary
Duplicate default portals on JSM Cloud Help Centre. This happens only on some tenants.
Steps to Reproduce
- Go to https://<MyJSMsite>.atlassian.net/helpcenter-management
- Check that the Default Portal is listed twice
Expected Results
The default portal should be listed once.
Actual Results
The Default Portal is listed twice
Workaround
Contact Atlassian Support to delete the duplicate portal