Issue Summary

Sorting a JSM queue by multiple columns (e.g., urgency and priority) using the ORDER BY clause in JQL does not work as expected. While the JQL editor reflects the sorting, the actual queue view does not update accordingly.

Steps to Reproduce

• Navigate to a Jira Service Management (JSM) project.

• Open any queue and click “Edit Queue”.

• Modify the JQL to include an ORDER BY clause with multiple fields (e.g., ORDER BY urgency DESC, priority ASC).

• Save the changes and return to the queue view.

• Observe that the results are not sorted as per the specified JQL.

• Refresh the page , the sorting still does not apply.

Expected Results

The queue view should reflect the sorting defined in the JQL (ORDER BY clause), including sorting by multiple columns.

Actual Results

Despite saving the updated JQL, the queue view does not apply the sorting. The displayed order remains unchanged.

Workaround

Currently, users can manually sort the queue using the up/down arrows in the UI. However, this only supports sorting by a single column and does not support multi-column sorting as defined in the JQL.