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  1. Jira Service Management Cloud
  2. JSDCLOUD-17810

Customer notifications NOT sent if the incoming email contains inline image with broken reference

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      Issue Summary

      1. When JSM mail handler receives an email with inline images with no content. 
        • For example, customer has sent an email which has reference to two images image001.jpg and image002.png. However the .eml contains no attachment named image002.png.
      2. Then JSM mail handler is able to process the event and create issue/comment. 
      3. Issue created (comment created) event notification is initiated  
      4. The notification has inline images
        • In this notification email processing the inline images' data is getting messed up some how and the content value is getting stored as blank
      5. Atlassian mail cannot accept image content as blank and fails the notification call

      Steps to Reproduce

      See Issue summary

      Expected Results

      As the issue/comment is created customer notification is not sent. 

      Actual Results

      Customer notifications is NOT sent 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

       

              Unassigned Unassigned
              3d70865c1864 Alim A.
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                Created:
                Updated: