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Bug
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Resolution: Unresolved
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Low
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None
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Minor
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Issue Summary
- When JSM mail handler receives an email with inline images with no content.
- For example, customer has sent an email which has reference to two images image001.jpg and image002.png. However the .eml contains no attachment named image002.png.
- Then JSM mail handler is able to process the event and create issue/comment.
- Issue created (comment created) event notification is initiated
- The notification has inline images
- In this notification email processing the inline images' data is getting messed up some how and the content value is getting stored as blank
- Atlassian mail cannot accept image content as blank and fails the notification call
Steps to Reproduce
See Issue summary
Expected Results
As the issue/comment is created customer notification is not sent.
Actual Results
Customer notifications is NOT sent
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available