Issue Summary

       Automation rule to delete all attachments from JSM work items using the automation action Delete all attachments creates orphaned attachments. i.e. Although the attachments are not visible in JSM requests, the following filter condition shows the presence of attachment Id.

attachments is not empty 

Steps to Reproduce

1. Create an automation rule which periodically picks JSM work items which have attachments

1. Delete all the attachments from the work items using automation action Delete all attachments. All attachments from work item UI are moved

1. Now run the following filter to display JSM requests with attachments.

attachments is not empty  

Expected Results

JSM requests with deleted attachments should not show in the results.

Actual Results

JSM requests with deleted attachments are still shown in the results.

Workaround

NA