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  1. Jira Service Management Cloud
  2. JSDCLOUD-17789

JSM classic scopes are unavailable during credential creation for API/service account scopes

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      Issue Summary

      While creating scoped access using API scopes or a service account, we can choose classic/granular scopes. 

      While all the Jira cloud classic scopes are available, all classic scopes related to JSM, as mentioned in JSM-specific Classic scopes  are missing. 

      We will have to go through 100s of granular scopes to find JSM-specific granular scopes or asset related scopes

      Steps to Reproduce

      1. Try creating a service account credential or an API token with scopes. 
      2. While searching for App scope, only Jira Confluence and Atlassian is listed. 
      3. If we select Jira, only Jira classic scopes are visible: 

      Expected Results

      • JSM classic scopes should be visible. 
      • We should be able to filter scopes based on product (App) for JSM and Assets. 

      Actual Results

      There is no product differentiation, and classic scopes are missing. We need to search through all granular scopes to create a service account for JSM use. 

      Workaround

      Currently there is no known workaround for this behaviour. Customer will have to add related Granular scopes one by one. With a limit of 50 scopes customer will run out of scopes for a single API token.

              Unassigned Unassigned
              d1fcdc6c88e5 Haripriya
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                Created:
                Updated: