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  1. Jira Service Management Cloud
  2. JSDCLOUD-17788

Sandbox full data copy is failing at JiraIxport

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      Issue Summary

      Sandbox full data copy is failing at JiraIxport .

      Steps to Reproduce

      1. The sandbox should have JSM.
      2. Run full data copy.

      Expected Results

      The data copy to sandbox is successful.

      Actual Results

      In the migration logs, we see below error

      {
        "jsm-pbp-migrations-restore-jsm-data": {
          "failureType": "FAILURE",
          "reason": "Provider jsm-pbp-migrations-restore-jsm-data reported a failure (success=false)",
          "detail": "Failed to initiate restore for one or more entities",
          "providerId": "jsm-pbp-migrations"
        }
      } 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      You can try selective copy of projects.

              e1dea999d126 Sunil Nakka
              b9285d00faf3 Sripriya Gupta
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                Created:
                Updated: