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  1. Jira Service Management Cloud
  2. JSDCLOUD-17785

Customer Support Request Forms: Focus moves inappropriately

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      Issue Summary

      Upon activating the "Send" button, the focus incorrectly shifts to the "Privacy" link.

      Test URLs

      mycolorado-general-support

      mycolorado-accessibility-support

      Steps to Reproduce

      1. Open the myColorado Support Request Form on iOS or Android devices.
      2. Enable a screen reader (VoiceOver on iOS or TalkBack on Android).
      3. Leave all form fields empty.
      4. Navigate to and activate the "Send" button.
      5. Observe that the focus moves to the "Privacy" link instead of the first field with an error.

      Screen Recording

      Focus issue.mov

      Actual Results

      When users leave the form fields empty and activate the "Send" button, focus unexpectedly moves to the "Privacy" link elsewhere on the page instead of the first field with an error. As a result, screen reader and keyboard-only users have to manually navigate back to the empty fields to correct their input, disrupting the expected workflow and causing confusion.

      Expected Results

      Ensure that the focus moves to the first field with an error.

      In this case, set the focus to the first field with an error using the JavaScript .focus() method.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      iPhone 15 Pro Max
      iOS Version 26.0
      Android Version 14
      Chrome - Version 140.0.7339.207
      Safari- Version 26
      TalkBack
      VoiceOver - Version Latest

              Unassigned Unassigned
              deddb3877943 Chirag Goyal
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                Created:
                Updated: