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  1. Jira Service Management Cloud
  2. JSDCLOUD-17773

Customer Support Request Forms: Switch focus moves inappropriately

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      Issue Summary

      The focus moves to the browser controls instead of next form field with Switch Access.

      Test URLs

      mycolorado-general-support

      mycolorado-accessibility-support

      Steps to Reproduce

      1. Open the myColorado support request form on Android devices.
      2. Enable Switch Access in the Android device's Accessibility Settings.
      3. Select and assign a switch.
      4. Navigate to the form field and enter data.
      5. Use the Switch Access "Next" action to move focus to the next form field.
      6. Observe that focus moves inappropriately to the browser controls.

      Screen Recording

      Form_FocusJumpIsuue_SwitchAccess.mp4

      Actual Results

      When the user enters data in a form field with a switch, focus moves to the browser controls and then the keyboard controls instead of the next form field.

      As a result, people with mobility disabilities using switches must navigate the screen content again before accessing the next form field.

      Expected Results

      When the user enters data and navigates forward with Switch, the focus should move to the next interactive element.

      Ensure Switch Access focus moves to the next form field within the form without leaving the page content.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Environment

      iPhone 15 Pro Max
      iOS Version 26.0
      Android Version 14
      Chrome - Version 140.0.7339.207
      Safari - Version 26
      TalkBack
      Voiceover - Version Latest

              Unassigned Unassigned
              6b1d343b1733 Anusooya .
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                Created:
                Updated: