Issue Summary

The "What can we help you with?" combobox is not accessible with Android Switch Access.

Test URLs

mycolorado-general-support

mycolorado-accessibility-support

Steps to Reproduce

1. Open the myColorado support request form on Android devices.
2. Enable Switch Access in Accessibility Settings on the Android device.
3. Select and assign a switch.
4. Navigate the app using switch input controls.
5. Note that Switch Access skips the "What can we help you with?" combobox.

Screen Recording

FocusSkipped_Combobox_SwitchAccess.mp4

Actual Results

When navigating using Switch Access on Android devices, the focus skipped the "What can we help you with?" combobox, and moved to the subsequent interactive element

This prevented Switch Access users from selecting or interacting with the functionality associated with mentioned combobox.

Expected Results

All interactive elements must be accessible using Switch Access. In this case, the combobox must allow users to focus, open, and select options with switch input controls.

Apply the following changes - >

• Ensure that combobox is included in the Accessibility node tree for Switch Access.
• Use native <select> elements when possible to leverage built-in accessibility.
• For custom comboboxes, apply the role="combobox" attribute with required ARIA properties for proper semantics.
• Ensure focusable elements are not visually or programmatically hidden from Switch Access.
• Use tools like the Android Accessibility Scanner or Chrome Accessibility panel to confirm the combobox is present and focusable in the accessibility node tree.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

Environment

iPhone 15 Pro Max
iOS Version 26.0
Android Version 14
Chrome - Version 140.0.7339.207
Safari - Version 26
TalkBack
Voiceover - Version Latest