When integrating Jira Service Management (JSM) Cloud into your application via APIs, you can create tickets on behalf of a user using the raiseOnBehalfOf field and the user's email.

However, ** there is currently no supported way to add comments on behalf of a user (by email) via the JSM Cloud REST API. Comments are always posted as the authenticated user (i.e., the API token or OAuth identity used for the request), and there is no equivalent to raiseOnBehalfOf for commentsExpected Results

The only workaround available today is to use the JSM email channel: if you enable the email channel in your JSM project, users can reply to notifications or send emails to add comments, and these will be attributed to their email identity. However, this is not a true API solution and may not fit all integration scenarios.

Request:

• Add a field (e.g., commentOnBehalfOf) to the JSM Cloud REST API for comments, allowing integrators to specify the user's email or accountId when adding a comment, provided the user exists as a customer in the JSM project.