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  1. Jira Service Management Cloud
  2. JSDCLOUD-17737

Customer Support Request Forms: Skip links not visible on mobile devices

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      Issue Summary

      The "Skip to Main Content" link is not visually perceivable on mobile devices.

      Test URLs

      mycolorado-general-support

      mycolorado-accessibility-support

      Steps to Reproduce

      1. Open the myColorado support request form on iOS and Android devices.
      2. Enable a screen reader (VoiceOver on iOS or TalkBack on Android).
      3. Navigate to interactive elements using keyboard navigation (external keyboard) or swipe navigation.
      4. Observe that the skip link is announced by screen readers but is not displayed.

      Screen Recording

      Skiplink.mp4

      Actual Results

      When the user navigates to the "Skip to Main Content" link on Android and iOS devices using a screen reader, the link is announced correctly. However, the link is not visible on the screen.

      As a result, both sighted and neurodiverse users can encounter challenges and confusion during interaction.

      Expected Results

      The Skip links should be visually hidden by default but become visible when they receive keyboard focus. This ensures that all users, including both sighted users and screen reader users can perceive and interact with.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Environment

      iPhone 15 Pro Max
      iOS Version 26.0
      Android Version 14
      Chrome - Version 140.0.7339.207
      Safari - Version 26
      TalkBack
      Voiceover - Version Latest

        1. Skiplink.mp4
          3.11 MB
          Anusooya .

              Unassigned Unassigned
              6b1d343b1733 Anusooya .
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                Created:
                Updated: