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  1. Jira Service Management Cloud
  2. JSDCLOUD-17732

Customer Support Request Forms: Insufficient color contrast for the standard text

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      Issue Summary

      The link text "Atlassian cookies and tracking notice" fails to meet minimum color contrast requirements.

      Test URLs

      mycolorado-general-support

      mycolorado-accessibility-support

      Steps to Reproduce

      1. Open the myColorado support request form on iOS and Android devices.
      2. Observe that cookie banner appears on the top of the page.
      3. Navigate to the "Atlassian cookies and tracking notice" link.
      4. Use a color contrast testing tool to check the color contrast.
      5. Observe that the color contrast between the mentioned text and the background is insufficient.

      Screenshot

      Actual Results

      The cookie banner link text "Atlassian cookies and tracking notice" with #088340 foreground color has an insufficient color contrast ratio of 4:1 with #DEEAFE background color.

      This will make it difficult for people with low vision and color blindness to read standard text elements that have insufficient contrast.

      Expected Results

      The contrast ratio between the foreground and background color should be sufficient. Ensure that the color contrast of the mentioned texts meet the minimum contrast ratio of 4.5:1 with it’s background.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Environment

      iPhone 15 Pro Max
      iOS Version 26.0
      Android Version 14
      Chrome - Version 140.0.7339.207
      Safari - Version 26
      TalkBack
      Voiceover - Version Latest

              Unassigned Unassigned
              6b1d343b1733 Anusooya .
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                Created:
                Updated: