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  1. Jira Service Management Cloud
  2. JSDCLOUD-17728

Customer Support Request Forms: Button lacks accessible name

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      Issue Summary

      The back button next to the search input lacks an accessible name.

      Test URLs

      mycolorado-general-support

      mycolorado-accessibility-support

      Steps to Reproduce

      1. Open the myColorado Support Request Form on iOS or Android devices.
      2. Enable a screen reader (VoiceOver on iOS or TalkBack on Android).
      3. Navigate to the search button in the header.
      4. A search input field appears.
      5. Navigate to the back arrow key using the screen reader (swipe left using TalkBack).
      6. Observe that the screen reader announces "button" without an appropriate name.

      Screen Recording

      MicrosoftTeams-video (1).mp4

      Actual Results

      The Back button, next to the search input, lacks an accessible name. A backward-pointing arrow is visible, but the <svg> element does not include alternative text. This prevents assistive technologies from exposing the label.

      As a result, screen reader user might not understand the purpose of the button effectively.

      Expected Results

      The screen reader should announce a unique, descriptive label for the button. Specify the label "Back" using the aria-label attribute on the button element.

      Code Snippet

      <button aria-label="Back" ...>
      <span ...>
      <svg role="presentation"... </svg>
      </span>
      </button>

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Environment

      iPhone 15 Pro Max
      iOS Version 26.0
      Android Version 14
      Chrome - Version 140.0.7339.207
      Safari- Version 26
      TalkBack
      Voiceover - Version Latest

              6e444229a92c Sundara Mahalingam
              6b1d343b1733 Anusooya .
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                Created:
                Updated: