Issue Summary

The "What can we help you with?" and "Category" combo boxes are inaccessible to VoiceOver and TalkBack users.

Test URLs

mycolorado-general-support

mycolorado-accessibility-support

Steps to Reproduce

1. Open the myColorado Support Request Form on iOS or Android devices.
2. Enable a screen reader (VoiceOver on iOS or TalkBack on Android).
3. Navigate to the “What can we help you with?” and “Category” combo boxes.
4. Double-tap a combo box and swipe right to access the options.
5. Observe that the combo boxes appear expanded, but screen reader users cannot access any of the options.

Screen Recording 1

Combobox issue.mov

Screen Recording 2

1759151525380_original-63e857f4-f627-4758-8047-636f365dec43.mp4

Actual Results

When using a screen reader (VoiceOver on iOS or TalkBack on Android) to interact with the “What can we help you with?” and “Category” combo boxes, the combo boxes appear visually expanded, but screen reader users cannot access or select any of the available options. As a result, screen reader users are unable to use these combo boxes on mobile devices.

Expected Results

Screen reader users should be able to access the combo boxes.

Apply the following changes:

• When the screen reader focuses on the “What can we help you with?” or “Category” combo box, it should announce the label, role, and state (e.g., “What can we help you with?, collapsed, combo box”).
• Activating the combo box (double-tap) should expand the list and announce its expanded state.
• All available options should be programmatically exposed and announced as the user navigates (swipe gestures on mobile, arrow keys with keyboard).
• The currently focused option should be announced with its position and selection state (e.g., “Option 2 of 5, not selected”).
• Selecting an option should announce confirmation and collapse the combo box.
• Focus should return to the combo box, announcing the selected value (e.g., “Category, Option 3, combo box, collapsed”).
• Both VoiceOver (iOS) and TalkBack (Android) should provide consistent interaction, announcements, and selection behavior.

For information on creating accessible select-only combo box refer Select-only Combobox Example

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

Environment

iPhone 15 Pro Max
iOS Version 26.0
Android Version 14
Chrome - Version 140.0.7339.207
Safari- Version 26
TalkBack
VoiceOver - Version Latest