Issue Summary

The visible "Thanks!" heading is not announced as a heading by VoiceOver and TalkBack screen readers.

Test URLs

mycolorado-general-support

mycolorado-accessibility-support

Steps to Reproduce

1. Open the myColorado support request form on iOS and Android devices.
2. Fill in the required details in the form.
3. Navigate to the “Send” button and activate it.
4. Using a screen reader (VoiceOver or TalkBack), navigate to the "Thanks!" heading.
5. Observe: The visible heading is not announced as a heading by the screen reader.

Screen Recording

Heading issue.mp4

Actual Results

The text "Thanks!" visually appears as a heading on the page. However, it is not implemented using a semantic HTML heading element (e.g., <h1>–<h6>). As a result, screen reader users navigating the page cannot identify it as a heading, making it difficult to understand the page’s structure and content hierarchy.

Expected Results

Screen readers should be able to identify the text as a heading for their users.

Mark up the mentioned text using the appropriate HTML heading element. In addition, ensure that heading levels follow the proper hierarchy (e.g., <h1> followed by <h2>, <h3>, and so on).

In this case, mark up the "Thanks!" text using the <h1> element.

Code Snippet:

<h1>Thanks!</h1> 

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

Environment

iPhone 15 Pro Max
iOS Version 26.0
Android Version 14
Chrome - Version 140.0.7339.207
Safari- Version 26
TalkBack
VoiceOver - Version Latest