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Bug
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Resolution: Fixed
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Low
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None
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1
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Severity 3 - Minor
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Issue Summary
The Add members to incident Slack channel rule component action fails if more than one user is present on the smart value that is being added as a member.
Steps to Reproduce
- Create an automation rule to Add members to incident Slack channel
- On the channel members section of the rule component, use a smart value of a custom field, for example, Request participants.
- Create an Incident
- Add two or more request participants
- Trigger the automation rule
Expected Results
The request participants/users are added to the incident channel as members.
Actual Results
If it's one request participant/user, it gets added to the channel. If it's more, it triggers the following rule error:
- We couldn't complete the Slack operation.
Workaround
Manually add the participants to the channel after the creation.