Description:
Enterprise customers managing multiple JSM sites need the ability to centrally manage and share customer and organization records across all their JSM sites within the same organization. Currently, customer and organization data is siloed per site, requiring manual duplication and maintenance, which is inefficient and error-prone for large organizations.

Use Case:
Many enterprises operate several JSM sites for different departments (e.g., HR, IT, Finance). They want to maintain a single source of truth for customer and organization records, so updates or additions in one site are automatically reflected across all sites, similar to how users and groups can be managed at the organization level.

Expected Functionality:

• Ability to classify customers/organizations as “Global” (shared across all sites) or “Local” (site-specific).

• Centralized admin interface for managing customers/organizations at the organization level.

• Automatic synchronization of global customer/organization data across all JSM sites in the same Atlassian organization.

• Permissions and security controls to manage visibility and access.

Benefits:

• Reduces manual work and risk of data inconsistency.

• Improves efficiency for enterprise customers.

• Aligns customer/organization management with how users and groups are managed at the org level.