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  1. Jira Service Management Cloud
  2. JSDCLOUD-17599

Allow the Confluence Asset macro to display data in Vertical Table and Card Views

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      Problem

      Currently, the Confluence Asset macro allows only list view(Horizontal Table) when displaying Assets data on a Confluence page.

      Horizontal Table(The column names are side by side)

      Column 1 Column 2 Column 3

      Vertical Table(The column names are one above the other)

      Column 1
      Column 2
      Column 3

      Card(when accessing a single object)

      Suggested Solution

      Allow to configure different views when displaying the Assets data on the Confluence page: Horizontal Table, Vertical Table, Card

      An example can be found in the following 3rd party app: Asset Studio (Confluence Macro) Your Data in Tables & Charts

      Video: https://www.youtube.com/watch?v=UApx2t9ba9E

      Why This Is Important

      1. Improved Information Consumption

      • Visual clarity: Card views are more intuitive than tables for quickly scanning through assets.
      • Faster recognition: Images, key attributes, and labels displayed in card format help users recognize assets without opening details.
      • Less cognitive load: Easier to absorb for business stakeholders who aren't used to database-like tables.

      2. Better Collaboration and Communication

      • Cross-team accessibility: Non-technical teams (finance, HR, facilities, etc.) can understand asset data more easily.
      • Shared context: A card view in Confluence allows embedding assets into project spaces, onboarding pages, or service documentation in a way everyone can consume.
      • Storytelling: Assets can be presented in context, e.g. linking assets to services, processes, or knowledge base articles.

      3. Enhanced Decision-Making

      • Quick overviews: Managers can quickly see available hardware/software licenses or service-related assets without drilling down into Jira.
      • Prioritization: Cards can highlight statuses, owners, or SLA relevance visually, supporting faster decisions.
      • Portfolio perspective: Assets grouped in cards (by type, status, or project) give a higher-level picture useful for budgeting and planning.

      4. Increased Efficiency

      • Reduced clicks: Users get asset insights directly in Confluence without switching back to JSM.
      • Time savings: Teams spend less time hunting for asset details.
      • Context integration: Assets shown alongside documentation, runbooks, or project plans make processes smoother.

      5. Stronger Knowledge Management

      • Richer documentation: Assets become part of Confluence pages (guides, FAQs, project hubs).
      • Centralized view: Confluence acts as a single point where technical and business information is combined.
      • Traceability: Easier to link assets to documentation, procedures, or service history.

      6. Improved User Experience

      • Engagement: Card layouts are visually appealing, encouraging use.
      • Ease of onboarding: New employees can understand the asset base faster with visuals and key metadata.
      • Accessibility: Different stakeholders (not just IT) can explore asset data in a more human-friendly way.

      Workaround

      None at the moment.

              Unassigned Unassigned
              cf3a9e2a2246 Diptajeet Datta
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                Created:
                Updated: