Issue Summary

The active SLA cycle doesn't stop when the SLA start condition is removed from the ticket

Steps to Reproduce

Create an SLA like this:

• Start condition: Issue created/ Comment: by customer
• Stop condition: Due date changed/cleared/set

Steps to follow:

1. Create a new ticket -> SLA will be started
2. Using the JSM agent's account, edit the due date -> SLA will be stopped 
3. Add a comment from the reporter's account -> SLA will be started again  
4. Using the JSM agent's account, remove the reporter and now edit the due date -> SLA will not be stopped

Expected Results

SLA cycle gets stopped

Actual Results

The SLA cycle doesn't stop when the start condition doesn't match anymore for the active SLA cycle on the ticket

Workaround

Make sure that the action which meets the SLA start condition is not removed from the ticket