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  1. Jira Service Management Cloud
  2. JSDCLOUD-17564

JSM sandbox copy ends in error

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      Issue Summary

      Sandbox copy involving JSM fails at JIRAIxport step with error.

      Steps to Reproduce

      1. Copy production to sandbox for JSM.

      Expected Results

      Migration is successful -  Internally do not call assets byok restore if byok FF is off

      Actual Results

      The below exception is thrown in migration.

      Error from provider=assets-tempeh-restore-assets-data, endpoint=https://assets-tempeh-euc-2.eu-central-1.prod.atl-paas.net/api/v1/cp/brie/restore, httpResponseCode=500, exceptionMsg=500 Internal Server Error on POST request for \"https://assets-tempeh-euc-2.eu-central-1.prod.atl-paas.net/api/v1/cp/brie/restore\": \"{\"timestamp\":1756911308847,\"status\":500,\"error\":\"Internal Server Error\",\"path\":\"/api/v1/cp/brie/restore\"}\", body={\"timestamp\":1756911308847,\"status\":500,\"error\":\"Internal Server Error\",\"path\":\"/api/v1/cp/brie/restore\" 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              b9285d00faf3 Sripriya Gupta
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                Created:
                Updated: