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  1. Jira Service Management Cloud
  2. JSDCLOUD-17562

Hourly SLA report shows 0%

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When the range of SLA Success Rate Report is set to 3 days span or less (e.g. 1 September - 3 September, or use "Past 48 hours"), the user is forced to see an Hourly report instead of Daily.

      The number reported at the top may get set to 0% which is not reflective to the actual data.

      It further generates confusion because during the hours where no new tickets are created and no SLA is being completed/breached, the number shows 100%, which resulted in JSDCLOUD-12855.

        1. Screenshot 2025-09-04 at 12.02.23.png
          32 kB
          Nadhila Savira
        2. Screenshot 2025-09-04 at 12.07.25.png
          112 kB
          Nadhila Savira

              Unassigned Unassigned
              61184d61a42c Nadhila Savira (Inactive)
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