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  1. Jira Service Management Cloud
  2. JSDCLOUD-17559

JSM Agent users can't see/edit their drafts on the JSM knowledge base page

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      Issue Summary

      JSM Knowledge Base is powered by confluence. Confluence search is not returning draft article for JSM agents (unlicensed users). In this case, the drafts are created by these JSM agents only. If the drafts are published, then they become visible to JSM agents.

      Steps to Reproduce

      Please see the attached loom video below.

      [^Reproducing steps for JSDCLOUD-14769.mp4]

      Expected Results

      Draft pages should be visible and searchable to JSM agents.

      Actual Results

      Draft pages are not visible and searchable to JSM agents. 

      Workaround

      Obtaining a Confluence license is making the article drafts visible.

              Unassigned Unassigned
              a8e987214f8c Batuhan İpek (Inactive)
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                Created:
                Updated: