Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-17546

Asset Object Custom Field in Portal Only Shows Partial List Until Second Interaction

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Assets - UI
    • None

      Issue Summary

      Asset dropdown field in JSM portal forms does not display the full list of objects on first click; only a subset of values is shown. The complete list appears only after interacting with the dropdown a second time or after zooming out.

      Steps to Reproduce

      • Add an asset-based custom field to a JSM request form and ensure it contains 15 or more objects.
      • Navigate to the customer portal and open the relevant request form.
      • Click on the asset dropdown field (e.g., "Please select a topic").
      • Observe the number of objects displayed in the dropdown on the first click.
      • Click away and then click the dropdown again, or zoom out in the browser, and observe the number of objects displayed.

      Expected Results

      All available asset objects should be displayed in the dropdown on the first interaction, with the dropdown scroller allowing access to all options.

      Actual Results

      On the first click, the dropdown displays fewer objects than expected (e.g., 13 out of 15). On the second click or after zooming out, the full list is displayed. The dropdown scroller does not initially allow access to the last few options.

      Workaround

      Reposition the Asset field higher up in the request form. This may resolve the issue.

      There is no other known workaround for this behavior. This section will be updated if a new workaround becomes available.

              Unassigned Unassigned
              bc5e70c9ca0a Riyas Hameed
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: