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  1. Jira Service Management Cloud
  2. JSDCLOUD-17535

Add the possibility to set the email address the Customer Notifications are sent from, per project

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      Problem Definition

      It is currently not possible to configure in a project the email address the Customer Notifications are sent from.

      It is only possible to do it for the Internal Notifications by setting the email address in Project Settings > Notifications > Internal Notifications, as explained in Configure Jira Cloud to send emails on behalf of your domain as shown in the screenshot below:

      Currently, the sender of the Customer Notifications is using the email address configured in ⚙ > System > Outgoing Mail.

      Suggested Solution

      Add a setting to the Project Settings > Customer Notification page to change the email address of the sender of the Customer Notifications.

      Workaround

      No workaround.

        1. Internal Notification Settings.png
          334 kB
          Nishanto Das

              Unassigned Unassigned
              46bc1338156a Nishanto Das
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                Created:
                Updated: